Terms and Conditions
Following are the terms and conditions of trade of Integrated Products Pty Ltd ABN: 41 126 584 389 which govern all goods and items purchased under this agreement. Any changes to the terms and conditions of trade will be advised by Integrated Products Pty Ltd in writing.
Introduction
a) These conditions apply to each order/purchase.
b) The term “customer” shall include individual, sole trader, corporation or company or any of its principals and/or employees, who placed orders/purchases from Integrated Products Pty Ltd.
c) Acceptance of delivered of goods sent by Integrated Products Pty Ltd shall be deemed to be acceptance by the customer to the conditions.
d) Any inconsistencies or ambiguity or conflict between these conditions and those printed on a customer’s purchase order or any other document issued by the customer the former will prevail.
Invoice and Title
a) Our terms of payment are strictly 21 days from the date of invoice. All deliveries may be suspended or held should these terms not be met at any time. All accounts overdue by 90 days will have credit facilities automatically suspended.
b) Any costs and expenses incurred by Integrated Products Pty Ltd directly, indirectly, incidentally or otherwise in the collections of overdue accounts will be payable by the customer.
c) Title of goods shall remain the property of Integrated Products Pty Ltd until full payment has been received. The Title of goods passes to the customer only after full payment has been received from the customer for any goods dispatched. All risk of the goods passes to the customer at the time of dispatch.
d) Goods will only be dispatched upon receipt of an official order number.
Evaluation Stock
Integrated Products Pty Ltd may in its sole and absolute discretion and upon terms it may deem required make a loan or consignment of goods to a customer and the customer accepts that:
a) Non-return by the due date indicates the client’s intention to purchase.
b) Goods will be maintained in the condition as delivered.
c) Unless otherwise agreed, the client will pay freight on goods returned.
d) Goods on loan or consignment that are damaged while in the customer’s possession and/or in transit are the responsibility of the customer.
Price Variation
The prices quoted are based on the quantities requested. Integrated Products Pty Ltd reserves the right to amend the item prices should there be any variation between the quantities quoted and the customer’s purchase order.
Currency Variation
Where currency exchange rates are quoted on Integrated Products Pty Ltd written quotations the actual invoice price shall be adjusted to the applicable exchange rate on the date of the invoice. The percentage of the actual invoice affected by this currency variation is 100% unless otherwise agreed in writing.
Taxes
The customer agrees to pay the relevant goods and services tax applicable at that point of time. All orders will be treated as tax inclusive unless a tax exemption number is provided and signed for. This must be accompanied by a written order.
Freight and Delivery
a) Integrated Products Pty Ltd will do its best in meeting delivery estimates but the customer shall have no right of action against Integrated Products Pty Ltd in respect of any loss occurring to the customer should delivery not occur within the estimated time.
b) Freight charges are based on our current negotiated rates with various freight companies.
Returns and Credits
a) Returned goods and credits in respect thereof are only accepted if authorised by Integrated Products Pty Ltd and subject to Integrated Products Pty Ltd being notified within 7 days of dispatch of goods.
b) Goods ordered in error may be subject to a restocking fee.
c) Goods returned must make reference to an invoice number or return authority number, be properly packaged and returned in good condition.
d) Integrated Products Pty Ltd may reject any items returned that are physically damaged or are in poor condition.
Customer Indemnity
a) The customer hereby indemnifies and fully at law releases Integrated Products Pty Ltd against any loss, damages or expense resulting from customer negligence, misrepresentation or alteration of the goods supplied.
b) Any liability on Integrated Products Pty Ltd part or on the part of its servants or agents for damages for or in respect of any claim arising out of or in connection with the breakage of goods is hereby absolutely and totally excluded.
Warranty
Integrated Products Pty Ltd excludes to the extent permitted by law all warranties and conditions in relation to the goods other than those warranties expressly made pursuant to the conditions of sale. Integrated Products Pty Ltd passes all warranties offered by the manufacturers of the goods purchased by the customer. The duration of this warranty is as stated in Integrated Products Pty Ltd written quotation and does not extend to goods subjected to misuse or improper application by the customer. Integrated Products Pty Ltd shall have no liability for any loss or consequential loss or damage.
Proper Law
This agreement shall be governed by and interpreted in accordance with the laws of the State of New South Wales and of the Commonwealth of Australia and the parties hereto submit to the jurisdiction of the Courts of New South Wales and the Federal Courts to which Courts of appropriate jurisdiction there shall be submitted for determination of any dispute, claim or demand rising out of this agreement or anything done in pursuance or in purported pursuance thereof.
Ordering Information
1. New purchase orders for all products must be referenced by the part number. All purchase orders must be submitted via the options listed below.
2. Upon receipt of a purchase order, Integrated Products will issue a confirmation note detailing the order.
3. Requests for order status can be submitted via email. Please state the Purchase Order number when requesting order status.
Submission of orders to Integrated Products by emailing orders@integratedproducts.com.au
RMA Procedure
Product under Warranty
1. Customer calls/e-mails Integrated Products Pty Ltd support with the model number, serial number and a detailed description of the fault.
2. Support will allocate a case number and contact the customer to confirm if onsite recovery is possible through upgrade, or through user/software settings. Please note, you may be asked technical questions relating to the hardware, failure or network configuration. If this advice does not recover the device, escalation to RMA is requested.
3. Customer receives an e-mail confirming the RMA number, shipping address and courier details to return the faulty device. When reported fails are not confirmed or no attempt has been made to recover/confirm failures we will require a PO for each returned unit. This covers initial testing, our basic recovery procedures and shipping. Any device successfully recovered using this process is deemed as no fault found and you will be charged using the supplied PO. If manufacturing/component failures are found you will not be charged and the device will be replaced/returned as appropriate. Integrated Products Pty Ltd accepts no responsibility for merchandise that arrives damaged as a result of inadequate packaging. If the Partner requires original cartons to return a device they should contact Technical Support to have these shipped.
Product not under Warranty
Out of Warranty units should arrive with PO coverage for initial verification costs to the value of AUD 300. On receipt of this PO the level of repair required shall be determined and a quote sent to the Partner for approval if the cost of the repair is out with this initial value. Approval from the Partner and further PO coverage is required prior to repair initiation.
Pricing
All Prices stated are in Australian Dollars exclusive of GST and exclusive of freight.