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Enhancing your Telephone System with solutions by Vurella

Vurella Catalogue FC

At Integrated Products we strive to source products and services that we feel will complement our current product portfolio as well as our partner’s business.

We are proud to announce that we have become the Australian Distribution partner for Vurella Ltd, a UK based software development company with bespoke customisation capabilities that offers cloud and on-premise solutions to businesses in the telecommunications sector.

Vurella are a certified Alcatel-Lucent software telephony provider, who offer business partners worldwide, with complete solutions, including a full collection of telephony products, ranging from simple click to dial to comprehensive call centre solutions.

Call Centre – Comprehensive call routing, supervisor reporting, wallboard, and remote agents.

Call Recording – Fully GDPR & PCI compliant call recording solutions, from SIP to Analogue.

CRM Integration – Screen popping for all major CRMs as well as bespoke solutions.

Click to Dial – Dial anywhere from screen using our floating dial button.

Rainbow Dock – A host of growing solutions that operate directly with Rainbow, such as Busy Lamp Field.

Vurella’s telephony solutions operate with both the OmniPCX Office and OmniPCX Enterprise, and our recording solution is platform agnostic.

Background History on Vurella

Vurella is Alcatel-Lucent Certified Application Partner (AAPP) and recognized ALE Rainbow developer. The company was created by former telephony & software professionals who between them have over 50 years of experience in supplying solutions for Call centres, call recording & CTI Integration since 1995.

The products and skillsets which we offer have been acquired over a long period of time working in the telephony industry. Therefore we can often supply simple solutions to cover complex requirements.

As a group of professionals we have all had previous success in supplying telephony software and have on occasions worked with large vendors to supply OEM software as well as to improve and support our vendor’s product solutions.

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